Dedicated, Professional Support

VET Lab offer true partnership-level support to our schools

In 2019, VET Lab surveyed Victorian schools and support was identified as a real issue. Less than 20% of schools ranked their RTO’s service as great.

The theme was that schools feel like their RTOs are not there to help when they need it.


As an experienced educator, our CEO Casey completely understands how schools feel, and what they need. She swore VET Lab would be genuinely different.

The result? We offer dedicated professional support to our teachers every day.

So what does our support look like?

24 hour response times

When you contact us with a question or issue, we will get back to you within 24 hours.

(To be honest, it’s often a few hours unless it’s a really tricky issue!)

Direct contact

A small RTO means direct contact with our leadership.

Why? Because we are your partner. Not just a provider.

We act on your feedback

We listen and we act. This year, we have implemented several improvements based on teacher feedback including:

  • Better navigation in our Learning Management System.
  • More interactive assessments and tools.
  • Streamlined assessment records with students and feedback prepopulated for assessors.
  • More downloadable resources to allow flexible learning and differentiated approaches.

We've got your back

When the most recent lockdown was announced, we had our teachers’ backs. We had a plan in place ready to support them in delivering Certificate III Sport and Recreation in a remote learning environment.

Would you love to work with an RTO who is a true partner for your school?

Applications are now open for SIS30115 Certificate III in Sport and Recreation in 2021.

 

We have a strict limit on the number of schools we work with so we can guarantee our service levels – that means only a few places remain for  next year.

If you want to secure one of those spots,  get in touch today for a one-on-one demo of our system with our CEO Casey!